FAQ | SDS - Supplier Digital Solutions

Answers for buyers and suppliers.

Find answers to the most common questions about the SDS Platform, SupplierSync, the Supplyr Connect Network, pricing, security, and supplier participation.

Buyer FAQs

What is SDS?

SDS (Supplier Digital Solutions) is an ERP-agnostic supplier engagement platform that helps organizations collect, maintain, and manage supplier information while reducing duplicate supplier requests.

Do we need to replace our ERP?

No. SDS is designed to complement existing enterprise systems rather than replace them.

How is buyer pricing determined?

Buyer pricing is based on implementation, annual program size (supplier population), and the information modules selected.

Can we start with one module?

Yes. Organizations can begin with a single information module and expand over time.

Can different business units use different modules?

Yes. SDS is designed to support configurable programs based on organizational requirements.

Does SDS provide reporting?

Yes. Buyers can access dashboards, reporting, workflow visibility, and supplier status information.

Supplier FAQs

Is there a free supplier account?

Yes. Supplier Contacts are always free, allowing suppliers to maintain essential business contact information.

Do suppliers pay for every module?

No. Suppliers choose only the premium modules they want to maintain or may subscribe to bundled plans.

Can suppliers reuse information?

Yes. SDS is designed so suppliers can maintain one reusable profile that can be shared with participating buyers.

Can we update information at any time?

Yes. Suppliers can update information whenever business information changes.

How do we receive buyer requests?

Buyer requests, notifications, and reminders are delivered through the SDS platform and associated communications.

Who owns supplier information?

Suppliers maintain their own information while buyers control access to information shared within their authorized programs.

Platform & Technical

Is SDS ERP agnostic?

Yes. SDS is designed to work alongside existing enterprise technology without requiring a specific ERP.

Does SDS offer APIs?

Yes. SDS is designed to support REST APIs, webhooks, SSO, and standards-based integrations.

Where can developers learn more?

Visit the Developer Resources page for API, authentication, webhook, and integration guidance.

How is information protected?

SDS follows a layered security approach using controlled access, secure development practices, monitoring, and data governance.

Commercial

Can we schedule a demonstration?

Yes. Contact the SDS sales team to arrange a personalized platform demonstration.

Do you offer pilot programs?

Pilot engagements may be available depending on project scope and readiness.

Can SDS be customized?

Yes. Information modules, workflows, forms, and program configurations can be tailored to customer requirements.

How do we contact support?

The SDS Support Center provides buyer and supplier assistance through the SDS Zendesk Help Center.

Didn't find your answer?

Our sales and support teams are available to answer questions about the SDS Platform, SupplierSync, supplier onboarding, pricing, and implementation.